Order Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking details when your order has shipped.
Shipping Rates & Delivery Estimates:
- Standard Shipping (US / UK / CA / AU): 7–15 business days.
- Shipping fees are calculated at checkout based on weight and destination. We offer Free Standard Shipping on orders over $60.
Order Tracking: Once shipped, you will receive a tracking link via email. Please allow 48 hours for tracking updates to become active online.
Customs, Duties, and Taxes: We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages: If you received your order damaged or if it is lost in transit, please contact us immediately at johnnyyangtk@gmail.com with photos/order details.