Overview Our return policy is valid for 30 days from the date you receive your order. If 30 days have passed since delivery, we cannot offer an exchange or refund.
Return Eligibility To be eligible for a return, items must meet the following criteria:
- The item must be unused, unwashed, and in the same condition as received.
- The item must be in its original packaging with all tags, accessories, and manuals included.
- A valid order number, receipt, or proof of purchase is required.
Return Process
- Contact our support team at johnnyyangtk@gmail.com with your order number and the reason for the return.
- Once your return request is approved, we will provide you with the return shipping address and instructions.
- Please do not send your purchase back without contacting us first.
Refunds
- Once your returned package is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be automatically processed to your original payment method (such as PayPal or credit card) within 5 to 7 business days.
Damaged, Defective, or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos or a short video showing the issue.
- We will promptly arrange a replacement or issue a full refund at no additional cost to you.
Return Shipping
- Customers are responsible for paying the shipping costs for standard returns (e.g., change of mind, incorrect size/color selected). Original shipping fees are non-refundable.
- If the return is due to our error (defective, damaged, or incorrect item received), we will cover the return shipping costs or issue a full refund directly.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of lost packages.
Contact Us For any questions regarding returns and refunds, please contact us at:
- Email: johnnyyangtk@gmail.com